OHTEAVOR 茶壶

Items will not be able to be refunded once payment for the order is confirmed. 

If you received faulty items, such as scratched or broken glass cups, kindly take a photo of it and send us via email (hello@getthepong.com) to request for an exchange/return, within 3 days upon receipt. Get the Pong reserves the right of final decision. 

 Our shipping policy was updated on 26th January, 2024. 

For a seamless experience, kindly read our shipping policy before you confirm an order:

DOMESTIC SHIPPING (HONG KONG)

SF Express

• Delivers within 2-3 business days 

• $30 delivery fee applies to CAMEL products only; free delivery for other products

STORE PICK-UP (@Get the Pong)

Address: H303, 3/F, Block B, PMQ, 35 Aberdeen Street, Central, Hong Kong

Opening Hours: Monday to Friday 10:00 - 19:00; Saturday, Sunday and Public Holiday (Whatsapp 55631106 to confirm)

• In-stock items will be ready for pick-up within 1-2 business days

• Please wait for email notification before picking up your order, and show your order confirmation and ID will be needed for pickup.