OH!T CUP

Items will not be able to be refunded once payment for the order is confirmed. 

If you received faulty items, such as scratched or broken glass cups, kindly take a photo of it and send us via email (hello@getthepong.com) to request for an exchange/return, within 3 days upon receipt. Get the Pong reserves the right of final decision. 

 Our shipping policy was updated on 26th January, 2024. 

For a seamless experience, kindly read our shipping policy before you confirm an order:

DOMESTIC SHIPPING (HONG KONG)

SF Express

• Delivers within 2-3 business days 

• $30 delivery fee applies to CAMEL products only; free delivery for other products

STORE PICK-UP (@Get the Pong)

Address: H303, 3/F, Block B, PMQ, 35 Aberdeen Street, Central, Hong Kong

Opening Hours: Monday to Friday 10:00 - 19:00; Saturday, Sunday and Public Holiday (Whatsapp 55631106 to confirm)

• In-stock items will be ready for pick-up within 1-2 business days

• Please wait for email notification before picking up your order, and show your order confirmation and ID will be needed for pickup.