VAAKA (MARBLE)

Items will not be able to be refunded once payment for the order is confirmed. 

If you received faulty items, such as scratched or broken glass cups, kindly take a photo of it and send us via email (hello@getthepong.com) to request for an exchange/return, within 3 days upon receipt. Get the Pong reserves the right of final decision. 

 Our shipping policy was updated on 3rd April 2025. 

For a seamless experience, kindly read our shipping policy before you confirm an order:

DOMESTIC SHIPPING (HONG KONG & MACAU)

SF Express

• Delivers within 3-5 business days

• $30 delivery fee applies to CAMEL and VAAKA products only; free delivery for other products

SHIPPING (INTERNATIONAL)

The shipping fee varies based on your region and the products purchased. For more accurate information, please add items to your shopping cart and select your region; the shipping fee will be displayed on the cart page.